Privacy Policy

General information

The PROVANSADEKOR.RS online store informs its users of the following general information:

• • The online store is owned by Provensa Dekor doo, Omladinska 15D, 11000 Belgrade, which is also the legal entity responsible for collecting user data.
  • The main purpose of data collection is the smooth functioning of the online store, as well as the process of electronic commerce through it of the Law on Electronic Commerce ("Official Gazette of RS", no. 41/2009, 95/2013 and 52/2019) , and all this with the safety and security of its users.
  • Collected data is used in accordance with good business practices, According to the Law on Protection of Personal Data ("Official Gazette of RS", No. 87/2018), as well as in accordance with other by-laws concerning this area, and Provansa Dekor doo, Omladinska 15D, 11000 Belgrade undertakes to store the collected data in accordance with all of the above.
  • State authorities can exercise the right to use data based on the law and/or the decision of a judicial authority.
  • The data is necessary in order to complete the registration and purchase in our online store, and if there is no need for it, leaving the data is not mandatory.
  • The user of the online store can at any time withdraw his consent to the collection, processing and use of data, which will be discussed in more detail below.

Data collection

For a successful order through our online store, we need your first and last name, address, e-mail address and contact phone number. With the help of the mentioned data, we will be able to confirm your order, to inform you about its current status, as well as to deliver the desired goods. Registration or application to our online store implies the user's consent to receive e-mails and SMS and other notifications from it.

Data storage and updating

The collected data will not be retained by the online store for longer than is necessary to achieve its basic and only purpose. If there is some legal justification or legal obligation, the collected data can be kept longer until that obligation is fulfilled. Also, if there is a legally prescribed period for storing the collected data, Provansa Dekor doo will keep the data for that prescribed legal period, and after the period expires, it will delete them. Customers can at any time request that they be given access to their personal data, as well as request their addition, correction and deletion, that is, they can withdraw their consent for their further processing, by sending such a request to the e-mail address: info@provansadekor.rs.

Security of collected data

We apply the most up-to-date organizational, personnel and technical data protection measures against unauthorized access in order to prevent the loss, misuse or alteration of customer personal data.

The online store stores the collected data on a protected server.

Since the sharing of data over the Internet is an inherently insecure activity, the online store must therefore be fenced off and cannot provide undeniable data protection from third parties.

Users of the online store are responsible for storing and protecting their access data (username and password).

When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and the PKI system, as the current state-of-the-art cryptographic technology.

Data security during purchases is guaranteed by the payment card processor, Banca Intesa AD Beograd, so the entire payment process is carried out on the bank's website. At no time are payment card details available to our system.

Access to data

Data can be entered, accessed and processed only by persons authorized for such activities. Access to data entered manually and stored on paper is only available to persons authorized to access such data. All employees are responsible for respecting the principles of privacy protection in accordance with the above-mentioned law and all its by-laws. The user understands and agrees with the fact that the security integrity and privacy of his data cannot be 100% guaranteed.

"Cookies"

In addition to the above-mentioned data, the online store collects, analyzes and processes data about the products that our visitors search for and buy, as well as about the pages they visit, and cookies are used for this purpose, i.e. so-called cookies. "cookies" that allow access to such information.

"Cookie" is a unique text file that is stored on the hard disk of each user by the web server and can only be read by the web server in the domain that sent them to the customer. "Cookies" cannot be used to launch a program or deliver a virus to a computer or other device used by the customer.

The purpose of "cookies" is to facilitate the user's search and save his time, and to make shopping simpler and more comfortable.

Provansa Dekor doo, as the owner of the PROVANSADEKOR.RS online store, undertakes not to abuse this type of data or use it for any other purpose.

Privacy policy update

The online store reserves the right to update, i.e. introduce certain changes and additions to the privacy policy, about which it may or may not notify the user via e-mail address or SMS message, therefore it is recommended that the user check the privacy policy from time to time, in order to be in the course of possible changes and additions.